如何发现诈骗
Scammers work year-round to defraud people, and sometimes these con artists pretend to be 西班牙&E员工. Criminals who impersonate utility employees often threaten to take immediate and drastic action. You can identify scammers by the way they demand payment, 包括预付借记卡, green dot cards and cryptocurrencies, 比如比特币.
手机扮演
If you receive a phone call from a person claiming to work for 西班牙&E and the caller asks for payment over the phone, it’s a scam. We never proactively contact customers to get their credit card, banking or other financial information over the phone. Even if you have a past-due balance that needs to be paid, remember we’ll always provide past-due notices in writing before shutting off service. If in doubt, call us at 1-800-411-7343.
短信和手机应用
Clever scammers have begun to solicit money from customers via mobile devices. Mobile apps and text messaging make it easier than ever for criminals to demand and collect payment. Mobile payment apps are convenient and busy or distracted customers can fall prey to scams.
西班牙&E员工现场? 索要公司ID
From time to time, we hear about people dressed in what appears to be an 西班牙&E or service uniform, visiting a customer’s business or home. The fake employees tell the customer they need to perform a routine inspection. Then one of the imposters distracts the customer while the other steals cash and other valuables.
Next time someone claiming to work for 西班牙&E seeks to enter your home or business, make sure that person is wearing an 西班牙&E uniform and ask to see the company identification card. Look to ensure that person arrived in an 西班牙&带有电子标志的公司车辆.
客户服务 Hotline/Self Help
Scammers often setup temporary phone numbers that sound just like a real call center. You may be greeted with “Welcome to 西班牙&E” and the menu options may seem the same, but these are fake call center recordings. Never use a number given to you by a caller. Always validate and get published numbers from our website or directory service.
常见的网上诈骗
网上“钓鱼,” or when someone sends a fake but authentic-looking email to you in hopes of getting your information, 是很常见的事. 你可以保护自己. Always use caution, with communications from 西班牙&E和其他人也一样.
- Don’t click on any links in the email.
- 不要下载任何附件.
- 不要回复邮件.
- Don’t provide any information – especially sensitive data like your credit card or your social security number.
保护你自己
- Make sure that anyone who tries to enter your business is wearing a real 西班牙&E-marked制服.
- 问问任何可持续发展目标&E employee to display a company identification card.
- Look outside to see that the person arrived in an 西班牙&带有电子标志的公司车辆.
- We will never leave the business unattended.
We often hire contractors for our energy-efficiency programs, but they will never ask you to leave your business for any reason - If you haven’t called to request service or are not expecting a visit from 西班牙&E, request proper identification.
- If you are ever suspicious, please call 西班牙&E在 1-800-411-7343.