提出索赔

Even with our hard work and resources, we can’t always prevent service interruptions—we know they’re life interruptions for our customers.

If you’ve suffered a loss or damage due to service interruption and believe we may be responsible, 你可以提出索赔. We thoroughly evaluate each claim, though we will not be liable for failure to deliver gas or electric service due to circumstances beyond our reasonable control, 比如天气状况, 第三方损害, or other intervening damage to our facilities.

以下是提交索赔的方法

下载一个 索赔表单  and submit it by mail or fax:

邮件:

圣地亚哥天然气 & 电
注意事项:理赔部
P.O. 129831箱
圣地亚哥，加州92112

传真:

1-858-541-5737
注意事项:理赔部

 

电话:

You can also open a claim by calling our 客户服务 Center at  1-800-411-7343.

 

接下来会发生什么

After we receive your claim, a claims representative will contact you within 3-5 business days. If we receive your claim through a company field employee, we will make every effort to contact you within three business days.

Our goal is to reach a final decision within 30-45 days, but complex claims may require more time. We’ll either call you or send a letter informing you of our decision.

  • If your claim is denied, we will provide you the reason for the denial.

  • If you are not satisfied with our decision you have the option and right at any time during the claims process to file a civil action or a small claims lawsuit.

  • You can also refer your loss to your insurance carrier who may reimburse you subject to policy coverage and any applicable deductible.
     

Providing supporting documentation

To evaluate your claim, we typically will need the following types of information:

Repair estimates, invoices and proof of purchase

  • Medical records and receipts for services rendered

  • If you are asking for lost wages due to an injury, we will also need:

    • Number of days/weeks you were off work

    • Verification of lost time from your employer

    • Pay stubs verifying your rate of compensation

  • 业务名称和类型

  • 纳税人我.D.

  • Revenue and expenses statements

  • Sales receipts prior to and after the incident

  • Bank statements and/or tax records for the business

  • Itemized list of the food lost or spoiled with its cost

  • Receipts or other documentation verifying purchase

We evaluate food loss claims based on the recommended guidelines from the U. S. 农业部:

  • A fully stocked freezer will usually keep food frozen for two days after losing power.

  • A half-full freezer will usually keep contents frozen for about one day.

  • 在冰箱里, food will usually keep up to four hours, depending on the temperature of the room.